What is the best way to take return of material sent to Customer (we shipped wrong Product) - order is not invoiced.
I try to change Disposition to Not Used on Material line, but Return Reason is mandatory. No Return Reasons are avaliable - we do have 4 return reasons in the Return Reasons table
Solved
Astea Alliance12.5: return Item/Material that is Shipped to Customer (but not invoiced)
+12Best answer by Andrew D'Antonio
Setting the material to “Not Used” is the best way to perform the return in this scenario. There are two modules in the system Return Reason and Mat. Return Reason. Please make sure you have material return reasons configured in the “Mat. Return Reason” module.
Setting the material to “Not Used” is the best way to perform the return in this scenario. There are two modules in the system Return Reason and Mat. Return Reason. Please make sure you have material return reasons configured in the “Mat. Return Reason” module.
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