Question from my team (I could not immediately find anything): is it possible to do a mass-deletion of Contacts? They would like to delete all contacts that are Inactive (several thousand)
Best answer by Phil Seifert
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Alliance15.4 - mass deletion of Contacts?
Userlevel 6
+11
Userlevel 7
+21
Hi Bjørn,
As far as I am aware, we don’t have a tool to delete all the inactive contacts. This is reference data that is may be currently linked to historical records and probably should not be deleted. (e.g. caller for a service order, contact for a contract, etc.).
However, there is a process where you can erase data (at least from the UI) which would basically removed identifiers to the contact (primarily for GDPR purposes I believe). Perhaps you can see if this works for you.
Userlevel 7
+21
Also, you found there is a Contact_Delete template. I suspect that this will delete the contacts in your list which are not linked to demands but will not remove all of them.
Userlevel 6
+11
Update: I used the Contacts(Delete) import template. It deleted most of the contacts (about 80% in this instance), but did not delete contacts with associated demands, shipping lines etc. So this works great (as expected)
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