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Alliance - Follow up activity V12 vs V15

  • May 20, 2022
  • 5 replies
  • 98 views
athobie
Sidekick (Partner)
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Hi,


In the V12 : A technician can close his activity as “incomplete”, and on the completion screen, he unchecks the "remove from device" and then see his activity incomplete in his Work-List.


In V15, if incomplete and we do this process to uncheck the remove, there is a screen that appears to enter a Follow-up activity, not suitable for the customer.
The only way to keep the activity incomplete in the WL is to exit the activity after closing incomplete, with the Exit arrow at the bottom right, but this is only possible if you make the signature optional.

The customer wants the signature as mandatory.

And in addition he cannot start another activity (Prevent technician at two sites), which does not correspond to the customer's needs, explanation below

Could you explain how to have the same behavior that in V12 without the follow up activity ?

Thanks and regards

 

anthony

Best answer by Jacques Cormier

Anthony,

The only way that I know is to have a mobile customization.  I had this done for one of my customers recently to not show the follow up activity if the only unfulfilled demands were materials and/or expenses.  You should log a ticket for a RFE if you want R&D to consider it for a future release, or you can log a ticket for a Custom dev to get it sooner.  Universal and Edge do not have the same capabilities and some features from Universal were not adapted to Edge because of a different framework.

 

I hope that this answers your question.

5 replies

Jacques Cormier
Hero (Employee)
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Anthony,

The only way that I know is to have a mobile customization.  I had this done for one of my customers recently to not show the follow up activity if the only unfulfilled demands were materials and/or expenses.  You should log a ticket for a RFE if you want R&D to consider it for a future release, or you can log a ticket for a Custom dev to get it sooner.  Universal and Edge do not have the same capabilities and some features from Universal were not adapted to Edge because of a different framework.

 

I hope that this answers your question.

    athobie
    Sidekick (Partner)
    Forum|alt.badge.img+11
    • athobie
    • Author
    • Sidekick (Partner)
    • May 30, 2022

    Hi Jacques,

    Thanks for your answer.

    Just to be sure I understood correctly : when you said you made a customization : You don’t want to say with the mobile customizer ?
    For your customer case it was a customization by a development wasn’t it ? 

     

    Regards

    antony

    Phil Seifert
    Ultimate Hero (Employee)
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    • Phil Seifert
    • Ultimate Hero (Employee)
    • May 31, 2022

    Hi Anthony,

    Yes, Jacques means a development customization, not a mobile customizer customization.

     

    Kind regards,

    Phil

    Please mark any comments which answered your question as Best Answer so the topic is easier recognised as answered and closed.
      Jacques Cormier
      Hero (Employee)
      Forum|alt.badge.img+10

      Anthony,

      Phil is correct.  If something can be done with Mobile Customizer or Alliance Customizer, then I will explain how to do these because they are within your control.  Else, all customizations without referring to either Customizer, it means that development has to be involved.   I will try to add more clarification in the future so that there is no doubt in anyone’s mind.

      athobie
      Sidekick (Partner)
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      • athobie
      • Author
      • Sidekick (Partner)
      • June 3, 2022

      Hi Jacques, Phil,

      Thanks for your clarification :) 



      Regards

      Anthony

       

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