Hello
One of our customer (V15.2HF4) would like to use a CTI system with Alliance . Do you have already a kind of documentation about th epossibility ? do you have already some standard interface with CTI product ? if yes which ones ?
THanks for your feedback
Alliance implement CTI to various PBXs. These types of integrations are client side, where a 3rd party call centre agent application, that is connected to the PBX is invoking a pop up window in the Astea Browser to automatically populate and display data that comes partially from the IVR and partially from the Astea database.
As PBX widely differ and organizations’ requirements vary, CTI integrations are often custom.
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