action group repair orders

Question

In astea v15.3.0.4 we have for each employee a default return warehouse.

If a field engineer uses material on mobile he sends the returned material to his default return warehouse, this warehouse is automically selected.

We have a field team in 2 countries, an for each country we have a Workshop warehouse.

In the return process on mobile a repair order for the returned material is created.

In Workflow (Repair) we can only define 1 default action group, so all repair orders end up in the same action group, but in operations we need 2 action groups, 1 per country as each country has his own workshop warehouse.

Is there a possibility to configure a different action group for repair orders depending on the return warehouse or on the employee or node ?

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Best answer by Phil Seifert 24 March 2022, 16:01

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Phil Seifert · Accepted Answer

Hi Piet,No, this is not possible. The workflow (repair) would require a customization to implement such conditions. I believe this also to be a custom change request and I would do this based on the employee or their action group as I thought Centric was using a single node per country. Of course you can redefine your node structures but this still would not modify the default action group.What you could perhaps consider doing is to create a process flow to be triggered when the repair order is generated and evaluate the criteria there to select the action group you want to populate.

PDesrumaux · Answer

Ok, I raised the question to avoid overruling a functionallity. i’ll check to creat a process flow to fill the action group in the repair order, depending on the Warehouse where the item is sent to

action group repair orders

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