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15.4 information on web employee portal

  • 15 September 2023
  • 4 replies
  • 60 views
C
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Userlevel 4
Badge +10

HI

Some customers which are in the process to upgrade to V15.4 are asking the following : in V14.5  (or trough the astea browser in V15) you were able to open  for example in the customer support qbe  the customer support selected in a new tab

 

 

in the web employee portal in V15.4SU5 we can’t do this or we don’t know how to do this or perhaps it will be in a future SU ?

thanks for your feedback

Christophe

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Best answer by Phil Seifert 15 September 2023, 10:03

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4 replies

Phil Seifert
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Userlevel 7
Badge +21

Hi Christophe,

I was able to open a new tab from the link on the Search screen for the Customer Support module from QAC.

  • Generated a list of orders via the search
  • Did ctrl-click left mouse button on the second row’s link to the customer support order.  it opened a new tab to that order.

 

Can you check if this is working for you?

 

C
Rank
Userlevel 4
Badge +10

thanks Phil this is working fine ! i didn’t know this trick 

M
Rank
Userlevel 4
Badge +5

Just a note. It’s built in functionality of Web browser and works for any link on any page not just links in Alliance.

Phil Seifert
Rank
Userlevel 7
Badge +21

If you are interested in other mouse click options with tabs, you can check this article out from HowToGeek:

https://www.howtogeek.com/114518/47-keyboard-shortcuts-that-work-in-all-web-browsers/#mouse-actions-for-tabs

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