IFSCloud 23R2 installting failed ( job failed: BackoffLimitExceeded)

  • 16 December 2023
  • 2 replies
  • 198 views

Userlevel 3
Badge +6

[Sat Dec 16 18:46:47 CET 2023] - INFO: Remote solution logFileLocation added (C:\ifsroot\logs\ifscloudinstaller)
[Sat Dec 16 18:46:47 CET 2023] - INFO: Remote solution configuration file found and is added (C:\ifsroot\config\ifscloud-values.yaml)
[Sat Dec 16 18:46:47 CET 2023] - INFO: Remote solution solution set file found and is added C:\ifsroot\deliveries\build-home\ifsinstaller\solutionset.yaml)
[Sat Dec 16 18:46:47 CET 2023] - INFO: 
[Sat Dec 16 18:46:47 CET 2023] - INFO: Installer version: 23.2.0
[Sat Dec 16 18:46:48 CET 2023] - INFO: ==========================
[Sat Dec 16 18:46:48 CET 2023] - INFO: ACTIVE KUBECTL CONFIG
[Sat Dec 16 18:46:48 CET 2023] - INFO: apiVersion: v1
[Sat Dec 16 18:46:48 CET 2023] - INFO: clusters:
[Sat Dec 16 18:46:48 CET 2023] - INFO: - cluster:
[Sat Dec 16 18:46:48 CET 2023] - INFO:     certificate-authority-data: DATA+OMITTED
[Sat Dec 16 18:46:48 CET 2023] - INFO:     server: https://10.1.192.41:16443
[Sat Dec 16 18:46:48 CET 2023] - INFO:   name: microk8s-cluster
[Sat Dec 16 18:46:48 CET 2023] - INFO: contexts:
[Sat Dec 16 18:46:48 CET 2023] - INFO: - context:
[Sat Dec 16 18:46:48 CET 2023] - INFO:     cluster: microk8s-cluster
[Sat Dec 16 18:46:48 CET 2023] - INFO:     user: admin
[Sat Dec 16 18:46:48 CET 2023] - INFO:   name: microk8s
[Sat Dec 16 18:46:48 CET 2023] - INFO: current-context: microk8s
[Sat Dec 16 18:46:48 CET 2023] - INFO: kind: Config
[Sat Dec 16 18:46:48 CET 2023] - INFO: preferences: {}
[Sat Dec 16 18:46:48 CET 2023] - INFO: users:
[Sat Dec 16 18:46:48 CET 2023] - INFO: - name: admin
[Sat Dec 16 18:46:48 CET 2023] - INFO:   user:
[Sat Dec 16 18:46:48 CET 2023] - INFO:     token: REDACTED
[Sat Dec 16 18:46:48 CET 2023] - INFO: ==========================
[Sat Dec 16 18:46:48 CET 2023] - INFO: chartVersion not found in properties, using global.helmChartVersion: 232.0.0
[Sat Dec 16 18:46:48 CET 2023] - WARNING: Generating self-signed certificate. This will not be persisted.
[Sat Dec 16 18:46:48 CET 2023] - INFO: Generating symmetric-key. This will only be persisted if the secret, 'symmetric-key' does not exist.
[Sat Dec 16 18:46:48 CET 2023] - INFO: Creating namespace
[Sat Dec 16 18:46:50 CET 2023] - INFO: Using chart ifscloud/ifs-cloud --version 232.0.0
[Sat Dec 16 18:46:50 CET 2023] - INFO: Installing ifs-cloud
[Sat Dec 16 18:46:50 CET 2023] - INFO: Running helm upgrade
[Sat Dec 16 18:49:55 CET 2023] - SEVERE: failed post-install: 1 error occurred:
[Sat Dec 16 18:49:55 CET 2023] - SEVERE: Failed to install ifs-cloud
[Sat Dec 16 18:49:56 CET 2023] - SEVERE: Failed to install ifs-cloud. Collected logs from command: 
"ifscloud" has been added to your repositories
Hang tight while we grab the latest from your chart repositories...
...Successfully got an update from the "ifscloud" chart repository
Update Complete. ⎈Happy Helming!⎈
INFO: Using chart ifscloud/ifs-cloud --version 232.0.0
INFO: Installing ifs-cloud 
INFO: Running helm upgrade
history.go:56: [debug] getting history for release ifs-cloud
Release "ifs-cloud" does not exist. Installing it now.
install.go:200: [debug] Original chart version: "232.0.0"
install.go:217: [debug] CHART PATH: C:\Users\ADMINI~1\AppData\Local\Temp\2\helm\repository\ifs-cloud-232.0.0.tgz

client.go:134: [debug] creating 193 resource(s)
client.go:478: [debug] Starting delete for "ifs-db-init" Job
client.go:482: [debug] Ignoring delete failure for "ifs-db-init" batch/v1, Kind=Job: jobs.batch "ifs-db-init" not found
client.go:134: [debug] creating 1 resource(s)
client.go:707: [debug] Watching for changes to Job ifs-db-init with timeout of 15m0s
client.go:735: [debug] Add/Modify event for ifs-db-init: ADDED
client.go:774: [debug] ifs-db-init: Jobs active: 0, jobs failed: 0, jobs succeeded: 0
client.go:735: [debug] Add/Modify event for ifs-db-init: MODIFIED
client.go:774: [debug] ifs-db-init: Jobs active: 1, jobs failed: 0, jobs succeeded: 0
client.go:735: [debug] Add/Modify event for ifs-db-init: MODIFIED
client.go:774: [debug] ifs-db-init: Jobs active: 1, jobs failed: 0, jobs succeeded: 0
client.go:735: [debug] Add/Modify event for ifs-db-init: MODIFIED
client.go:774: [debug] ifs-db-init: Jobs active: 1, jobs failed: 0, jobs succeeded: 0
client.go:735: [debug] Add/Modify event for ifs-db-init: MODIFIED
client.go:774: [debug] ifs-db-init: Jobs active: 0, jobs failed: 0, jobs succeeded: 0
client.go:735: [debug] Add/Modify event for ifs-db-init: MODIFIED
Error: failed post-install: 1 error occurred:
    * job failed: BackoffLimitExceeded


helm.go:84: [debug] failed post-install: 1 error occurred:
    * job failed: BackoffLimitExceeded


SEVERE: Failed to install ifs-cloud
IFS Cloud Applications - Middletier Controller
Start deployments
Sat Dec 16 18:49:55 CET 2023 L5 - Trying to load scaleObjects......
Sat Dec 16 18:49:56 CET 2023 L5 - 0 deployments started 
 


2 replies

Userlevel 7
Badge +31

Hi @darshana,

It looks like the ifs-db-init Pod is failing. Have you checked whether the database connection string, IFSAPP and IFSADMIN passwords are correctly set in the ifscloud-values.yaml file? 

You can follow the steps in the following article to check if there are any database connectivity issues from the Kubernetes cluster:

Hope this helps!

Userlevel 3
Badge +6

Hi Charith,

I really appreciate your support. 

I have resolved by running the below command and change the pods IPs issues.

 .\main.ps1 -resource 'CHANGE-POD-IP-RANGE'

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