IFS 25R1 MT installtion error

Question

Hi IFS team,

I am getting below error while installing MT for IFS cloud 25R1 .

[Fri Apr 24 14:30:26 UTC 2026][MTINSTALL] - INFO: Generating symmetric-keys. These will only be persisted if the secrets, 'symmetric-key' and 'bpa-odata-symmetric-key' does not exist.
[Fri Apr 24 14:30:26 UTC 2026][MTINSTALL] - INFO: Running middle tier install step
[Fri Apr 24 14:30:30 UTC 2026][MTINSTALL] - INFO: Repo updated successfully.
[Fri Apr 24 14:30:30 UTC 2026][MTINSTALL] - INFO: Using local chart.
[Fri Apr 24 14:30:30 UTC 2026][MTINSTALL] - INFO: Running dependency update..
[Fri Apr 24 14:30:32 UTC 2026][MTINSTALL] - INFO: Dependency update failed. Retrying in 1 minute...
[Fri Apr 24 14:30:32 UTC 2026][MTINSTALL] - INFO: Retry attempt: 1 of 5
[Fri Apr 24 14:31:32 UTC 2026][MTINSTALL] - INFO: Dependency update failed. Retrying in 1 minute...
[Fri Apr 24 14:31:32 UTC 2026][MTINSTALL] - INFO: Retry attempt: 2 of 5
[Fri Apr 24 14:32:33 UTC 2026][MTINSTALL] - INFO: Dependency update failed. Retrying in 1 minute...
[Fri Apr 24 14:32:33 UTC 2026][MTINSTALL] - INFO: Retry attempt: 3 of 5
[Fri Apr 24 14:33:34 UTC 2026][MTINSTALL] - INFO: Dependency update failed. Retrying in 1 minute...
[Fri Apr 24 14:33:34 UTC 2026][MTINSTALL] - INFO: Retry attempt: 4 of 5
[Fri Apr 24 14:34:34 UTC 2026][MTINSTALL] - INFO: Dependency update failed. Retrying in 1 minute...
[Fri Apr 24 14:34:34 UTC 2026][MTINSTALL] - INFO: Retry attempt: 5 of 5
[Fri Apr 24 14:35:35 UTC 2026][MTINSTALL] - INFO: Dependency update failed. Retrying in 1 minute...
[Fri Apr 24 14:35:35 UTC 2026][MTINSTALL] - SEVERE: Failed to run dependency update after 5 retries.
[Fri Apr 24 14:35:35 UTC 2026][MTINSTALL] - SEVERE: Failed to install ifs-cloud. Collected logs from command:
Hang tight while we grab the latest from your chart repositories...
...Successfully got an update from the "ifscloud" chart repository
Update Complete. ?Happy Helming!?
INFO: Repo updated successfully.
INFO: Using local chart.
INFO: Running dependency update..
INFO: Dependency update failed. Retrying in 1 minute...
INFO: Retry attempt: 1 of 5
INFO: Dependency update failed. Retrying in 1 minute...
INFO: Retry attempt: 2 of 5
INFO: Dependency update failed. Retrying in 1 minute...
INFO: Retry attempt: 3 of 5
INFO: Dependency update failed. Retrying in 1 minute...
INFO: Retry attempt: 4 of 5
INFO: Dependency update failed. Retrying in 1 minute...
INFO: Retry attempt: 5 of 5
INFO: Dependency update failed. Retrying in 1 minute…

Please let me know if anyone face this issue or any solution for this .

Regards

Suraj

Hi @AntSurajK ,

This looks like the Helm dependency update step is failing, not the actual MT deployment yet.

Please check the below points:

Verify the IFS Helm repository access from the same server/user running the installer:

helm repo list
helm repo update
helm search repo ifscloud

If you are using the JFrog API key/secret, try removing or renaming the existing jfrog-artifactory-api-key file under:

ifsroot\config\secrets

Then rerun the installer so it prompts again for the repository username/password/API key. A similar IFS Community case was resolved this way when the stored JFrog credential file was invalid/stale. (community.ifs.com)

Also check that the OS username/path used for installation does not contain spaces. Older MT installer failures happened because temp files were copied under a user path with spaces, which broke Helm commands. (community.ifs.com)
Run the failed command manually with debug, if possible:

helm dependency update <local ifs-cloud chart path> --debug

This should show the real error, for example authentication failure, unreachable repo, proxy/SSL issue, or missing dependency chart.

Most likely this is due to repository authentication/cache rather than Kubernetes itself, since the log says the repo update starts successfully but dependency update fails.

Lingesan86 · Answer

Hi IFS team,I am getting below error while installing MT for IFS cloud 25R1 .[Fri Apr 24 14:30:26 UTC 2026][MTINSTALL] - INFO: Generating symmetric-keys. These will only be persisted if the secrets, 'symmetric-key' and 'bpa-odata-symmetric-key' does not exist.[Fri Apr 24 14:30:26 UTC 2026][MTINSTALL] - INFO: Running middle tier install step[Fri Apr 24 14:30:30 UTC 2026][MTINSTALL] - INFO: Repo updated successfully.[Fri Apr 24 14:30:30 UTC 2026][MTINSTALL] - INFO: Using local chart.[Fri Apr 24 14:30:30 UTC 2026][MTINSTALL] - INFO: Running dependency update..[Fri Apr 24 14:30:32 UTC 2026][MTINSTALL] - INFO: Dependency update failed. Retrying in 1 minute...[Fri Apr 24 14:30:32 UTC 2026][MTINSTALL] - INFO: Retry attempt: 1 of 5[Fri Apr 24 14:31:32 UTC 2026][MTINSTALL] - INFO: Dependency update failed. Retrying in 1 minute...[Fri Apr 24 14:31:32 UTC 2026][MTINSTALL] - INFO: Retry attempt: 2 of 5[Fri Apr 24 14:32:33 UTC 2026][MTINSTALL] - INFO: Dependency update failed. Retrying in 1 minute...[Fri Apr 24 14:32:33 UTC 2026][MTINSTALL] - INFO: Retry attempt: 3 of 5[Fri Apr 24 14:33:34 UTC 2026][MTINSTALL] - INFO: Dependency update failed. Retrying in 1 minute...[Fri Apr 24 14:33:34 UTC 2026][MTINSTALL] - INFO: Retry attempt: 4 of 5[Fri Apr 24 14:34:34 UTC 2026][MTINSTALL] - INFO: Dependency update failed. Retrying in 1 minute...[Fri Apr 24 14:34:34 UTC 2026][MTINSTALL] - INFO: Retry attempt: 5 of 5[Fri Apr 24 14:35:35 UTC 2026][MTINSTALL] - INFO: Dependency update failed. Retrying in 1 minute...[Fri Apr 24 14:35:35 UTC 2026][MTINSTALL] - SEVERE: Failed to run dependency update after 5 retries.[Fri Apr 24 14:35:35 UTC 2026][MTINSTALL] - SEVERE: Failed to install ifs-cloud. Collected logs from command:Hang tight while we grab the latest from your chart repositories......Successfully got an update from the "ifscloud" chart repositoryUpdate Complete. ?Happy Helming!?INFO: Repo updated successfully.INFO: Using local chart.INFO: Running dependency update..INFO: Dependency update failed. Retrying in 1 minute...INFO: Retry attempt: 1 of 5INFO: Dependency update failed. Retrying in 1 minute...INFO: Retry attempt: 2 of 5INFO: Dependency update failed. Retrying in 1 minute...INFO: Retry attempt: 3 of 5INFO: Dependency update failed. Retrying in 1 minute...INFO: Retry attempt: 4 of 5INFO: Dependency update failed. Retrying in 1 minute...INFO: Retry attempt: 5 of 5INFO: Dependency update failed. Retrying in 1 minute…Please let me know if anyone face this issue or any solution for this .RegardsSurajHi ​@AntSurajK,This looks like the Helm dependency update step is failing, not the actual MT deployment yet.Please check the below points:Verify the IFS Helm repository access from the same server/user running the installer:helm repo listhelm repo updatehelm search repo ifscloudIf you are using the JFrog API key/secret, try removing or renaming the existing jfrog-artifactory-api-key file under:ifsroot\config\secretsThen rerun the installer so it prompts again for the repository username/password/API key. A similar IFS Community case was resolved this way when the stored JFrog credential file was invalid/stale. (community.ifs.com)Also check that the OS username/path used for installation does not contain spaces. Older MT installer failures happened because temp files were copied under a user path with spaces, which broke Helm commands. (community.ifs.com)Run the failed command manually with debug, if possible:helm dependency update <local ifs-cloud chart path> --debugThis should show the real error, for example authentication failure, unreachable repo, proxy/SSL issue, or missing dependency chart.Most likely this is due to repository authentication/cache rather than Kubernetes itself, since the log says the repo update starts successfully but dependency update fails.

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