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Question

How many Release versions can customer be behind for Unified Support to continue to support

  • April 7, 2025
  • 1 reply
  • 21 views

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  • Do Gooder (Employee)
  • 4 replies

We have a customer planning to go-Live on 24 R2 in January 2026. I understand that customer can be 3 release versions behind.  By the rime 26R1 come out the customer will be 3 versions behind and they are asking whether they are obliged to 26R1 straight away or are they in breach only when 26R2 comes out? can they hold off the deployment for 26R1 after its release date?

 

1 reply

Nishantha Anuruddha
Sidekick (Employee)
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