Hi all,
I would like to understand how others are handling customer conversations related to the recently published KB article regarding the Ingress Controller migration and AKS 1.36 upgrade.
IFS Product - IFS Cloud (2xRy) – Planned Ingress Controller Migration for IFS Cloud Managed Services
One of my customers is running on IFS Managed Cloud and has expressed concerns about the required timeline. They do not believe they can complete the necessary SU upgrades by the deadlines specified in the KBA, particularly the requirement to upgrade UAT, Production, and Build Place environments by 6 November 2026.
My understanding from the KBA is that customers who do not meet the migration prerequisites will not be included in the planned November migration and AKS 1.36 upgrade activities. They would instead need to complete the required upgrades by 31 January 2027 and then raise a support ticket to schedule the AKS 1.36 upgrade.
I assume we are not the only team facing this situation, so I would appreciate hearing:
- Are other customers expressing similar concerns?
- Have you received any additional guidance regarding customers who cannot meet the November deadline?
- Are there any known exceptions, mitigation plans, or recommended approaches?
Any experience or advice would be greatly appreciated.
Thanks & Regards,
Chikako Yoshimura