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Failed to load chat version information IFS Cloud

  • June 25, 2026
  • 1 reply
  • 26 views

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Hello,

Recently we have issue with one error constantly flashing after user login into ifscloud application:

As seen on above screenshot, it’s tying to load chat version information, but it cannot proceed. I’ve tried to investigate this issue and found that it’s trying to get data from http endpoint:

/main/ifsapplications/web/server/chat/version

After trying to load it with browser or curl tool. it is throwing 502 error...Further investigation has lead me into flow where request is getting thru ifsapp-proxy container which is trying to redirect it into ifsapp-chat service:

2026-06-25T09:30:06.896462402Z stderr F 2026/06/25 09:30:06 [error] 51#51: *3270919 ifsapp-chat.namespace.svc.cluster.local could not be resolved (3: Host not found)

The thing is, we do not have any kubernetes svc called ifsapp-chat, there isn’t even deployment, statefulset or daemonset called like this. Searching thru community forums and other pages wasn’t succesfull…
 

How can we disable loading chat version? Is it even possible? If not, how to deploy ifsapp-chat? The environment has been reinstall multiple times recently and nothing changes...

1 reply

InfFilipV
Hero (Partner)
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  • Hero (Partner)
  • June 26, 2026

Hi,
this is about AI components within IFS, they know about this error, and it has no solution until they solve it...

The message should be shown only in Account Setting page, nowhere else. just ignore it...