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Failed to load chat version information - IFS Cloud 25.1.6

  • June 25, 2026
  • 0 replies
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Hello,

A while ago we’ve noticed an error when logging into IFS Cloud. It’s stating that chat version couldn’t be loaded, as seen on screen below:

I’ve tried to investigate where could be the root cause of this and why it is occuring everytime user is logging in. The first thing is that ifs application is sending GET HTTP request to endpoint:

/main/ifsapplications/web/server/chat/version

But, when I tried manually open it in browser or with curl, it is giving 502 Http Error. After further investigating I found that request is getting thru ifsapp-proxy container which is trying to find kubernetes service called “ifsapp-chat”:

2026-06-25T09:30:06.896462402Z stderr F 2026/06/25 09:30:06 [error] 51#51: *3270919 ifsapp-chat.namespace.svc.cluster.local could not be resolved (3: Host not found)

The thing is we do not have any svc like this, we don’t even have any deployment, statefulset or daemonset called ifsapp-chat. The whole cluster have been reinstalled multiple times in recent time, but i do not see anything called ifsapp-chat. I couldn’t found anything online either…

Does anyone know what is that? How can I disable checking for this chat version? If it’s not possible then how to install it into cluster??