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Question

Error message on Thin Client Login

  • August 25, 2021
  • 2 replies
  • 106 views

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We have 3 thin clients that can’t get logged in this morning.  Anyone ever seen this error message.

 We have around 150 thin clients so 3 is a very small portion but don’t know why this is  happening.  We are using Apps 10, upd9 and access IEE.

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2 replies

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  • Author
  • Do Gooder (Customer)
  • 13 replies
  • August 25, 2021

Found the issue - Our SSO isn’t working in the office.  Those 3 thin clients had the Use Single Sign-on option checked.  We don’t use SSO with IFS so it was logging in incorrectly.


Kalana Rathnayake
Hero (Employee)
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Hi @CHFFORBESN , 

Please check below KBA article for more information 
What are the prerequisite checks that should be noted regarding SSO Authentication ?

Best Regards,
Kalana