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Question

Document Management Issue in viewing documents

  • April 7, 2020
  • 1 reply
  • 588 views

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Not able to view document in one entity out of multiple entities.

Error:  Entity Instance not found.

Is there any setting entity wise in document management.

 

PS: Issue occurred after IFS10 upgrade.

Mathias Dahl
Superhero (Employee)
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Hi,

In that message you will see the keys of the file stored in IFS. Make note of them and, using some SQL tool, query against the edm_file_storage_tab, using those keys. See if there exist such a record or not. Also, do the same query but leave out doc_type and file_no, and see how many records you get. There has been problems in the past, where IFS has used the wrong value for the doc_type value, when querying. If that is the case here, please report a case to our support with as much information as you can.

Good luck!

/Mathias

 


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