When attempting to setup the account in Account Manager 10 for our test environment on my android pad, I get the error: Exception: Offline. The steps that produce the error are:
- Load Account Manager 10
- Click ‘Create account’
- Type in the System ID
- Type in the TAS URL
- Click ‘Done’
- This routes to our SSO login page
- Type in UserID
- Type in Password
- Click ‘Done’
And that is where I receive the error. I have successfully setup the Account on my Android phone without any issues. My pad is Android 7 (fully updated, can’t go to a newer release) and my phone is Android 10.
I have checked and verified that the System ID, URL, UserID and Password have been entered correctly. If I go directly to the URL I login without issue to the customer portal.
Any suggestions on what it might be?
