Question

Accessing Customer Engagement Portal

  • 20 February 2024
  • 8 replies
  • 36 views
R
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Hi,

I have licenses for the Customer Engagement Portal, But I do not know how to access the portal or the admin area for the portal.

 

Can someone please guide me on this? 

 

Rajen

8 replies

Marcel.Ausan
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@RajenGandhi have a look at this documentation link 

Documentation (ifs.com)

There’s a section for CE. I think this will be helpful.

 

https://www.linkedin.com/in/marcelausan/
R
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Looking at the documentation the admin area can be located here.

https://{data region FQDN}/{tenant_name}/ce/{service}/ login

 

I have tried to figure out what the url is based on my tenant, with no luck. 

Does anyone have an example of what this looks like? 

R
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Does anyone know if CE needs to be installed for IFS 10 users, or is it a separate web portal? 

Buddhika Kurera
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@RajenGandhi CE6, the latest version, only available in the Cloud. So you can access it using the browser, as same as IFS Aurena client in APP10.

--Buddhika Kurera (buku) -- linkedin.com/in/bckurera/
Buddhika Kurera
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There is a dedicate forum for CE in the IFS Community, better use it for questions/ assistance

https://community.ifs.com/contact-centre-ce-284

--Buddhika Kurera (buku) -- linkedin.com/in/bckurera/
R
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@Buddhika Kurera  does the CE need to be installed for our tenant first?  I do not see it available in aurena.
or is there a different URL that needs to be used to access it? 

R
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@Buddhika Kurera does CE need to be installed to our tenant first?  I do not see it in aurena.  

Or is there a different url that needs to be used to access it?

Buddhika Kurera
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Userlevel 6
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@RajenGandhi It is different portal via a different URL and it is not in Aurena. I think you can contact your IFS contact (ex: Account Manager) point and request required info as you have already bought the licenses/ SKU.

--Buddhika Kurera (buku) -- linkedin.com/in/bckurera/

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