In our live v15 environment, orders are not automatically updated on mobiles. The SAs have to manually refresh the client to se changes/new orders. Any ideas?
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Orders not updated automatically on mobile - v15
+11Best answer by Phil Seifert
HI Bjørn,
Please review the settings for the Profiles - WLN - Mobile to ensure it is enabled and that the webservice URL is correct.
If this is changed, restart the server and then see if the work orders are now pushed. Also test push notifications with the mobile client in the background to see if you get sound alerts from the push notifications (assuming your MOE is set to allow sounds).
+23HI Bjørn,
Please review the settings for the Profiles - WLN - Mobile to ensure it is enabled and that the webservice URL is correct.
If this is changed, restart the server and then see if the work orders are now pushed. Also test push notifications with the mobile client in the background to see if you get sound alerts from the push notifications (assuming your MOE is set to allow sounds).
Hi,
normally the updated information should be pushed to mobile, when the requried fields are there:
but sometimes, in very few cases this sometimes does not happen, also for us.
+23Hi Torsten,
In Bjørn’s case, it was the original dispatch that was not happening. You are correct for a re-dispatch situation where the order is already dispatched so good to point this out!
+15Try browsing the mobile webservices URL that is entered in the Configuration Editor in an Internet Explorer window...see if that throws any error messages (sometimes that will throw an error message that will help to pinpoint the problem).
1 person likes this
+11Thanks, Phil
In Global.xml Mobile was pointing to localhost. Changed it to the mobile server, and I can now confirm that it works
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