Solved

Auto upload of emails as contact notes in Call Centre Cases

5 years ago
November 12, 2019
4 replies
588 views

+4

ANNIEMALINS
Do Gooder (Customer)
12 replies

Hi there,

I am currently looking at expanding our use of Call Centre Cases in IFS (Apps 10). IFS use Cases to handle their customer support issues and have an auto upload email address set up which automatically adds emails to the Case that it relates to as contact notes. I was just wondering where in the application this is set up?

Many thanks,

Annie

Best answer by anmise

ANNIEMALINS wrote:

Okay thank you for the reply André. Is IFS using this solution for their Case handling?

The solution for IFS Support is a modification based on the IFS Connect Mail Reader.

View original

Did this topic help you find an answer to your question?

A

anmise
Superhero (Employee)
1427 replies
5 years ago
November 14, 2019

ANNIEMALINS wrote:

Hi there,

I am currently looking at expanding our use of Call Centre Cases in IFS (Apps 10). IFS use Cases to handle their customer support issues and have an auto upload email address set up which automatically adds emails to the Case that it relates to as contact notes. I was just wondering where in the application this is set up?

Many thanks,

Annie

This would be part of IFS Connect and would use the Mail Reader, but as far as I know this would require some level of modification (code). I know Addovation has a solution for this, https://www.addovation.com/product/automatic-e-mail-handling-in-ifs-call-center/.