Skip to main content
Solved

How can a customer invoice be corrected? (Wrong currency and wrong UoM used)

  • November 11, 2022
  • 2 replies
  • 440 views
WiaPasanD
Sidekick (Partner)
Forum|alt.badge.img+8

Hello,

 

Could you please explain to me how the customer invoices be corrected in the below scenarios?

  • How can an invoice be corrected if it was invoiced in the wrong currency?
  • Are we able to make a correction in the price if wrong UOM is used, in this case it was lb instead of kg.

Your time taken to support in this matter is greatly appreciated.

Best answer by Ramessh Kanna

Hi,

 

You cannot correct the Wrongly created Invoice. Instead what you can do is,

  1. Create the Credit Note for the Invoice and Off set it with the Wrong Invoice
  2. Create a New Invoice either using Manual Customer Invoice or Instant invoice with correct details and maintain the Reference.(This invoice will be the Final Invoice that needs to be sent to the Customer)

Thank You

Best Regards

Ramessh Kanna

2 replies

R
Hero (Employee)
Forum|alt.badge.img+11
  • Ramessh Kanna
  • Hero (Employee)
  • Answer
  • November 11, 2022

Hi,

 

You cannot correct the Wrongly created Invoice. Instead what you can do is,

  1. Create the Credit Note for the Invoice and Off set it with the Wrong Invoice
  2. Create a New Invoice either using Manual Customer Invoice or Instant invoice with correct details and maintain the Reference.(This invoice will be the Final Invoice that needs to be sent to the Customer)

Thank You

Best Regards

Ramessh Kanna

WiaPasanD
WiaPasanD
Sidekick (Partner)
Forum|alt.badge.img+8
  • WiaPasanD
  • Author
  • Sidekick (Partner)
  • November 12, 2022

Hi Ramessh,

 

Thank you so much for your support! If it’s not too much trouble, could you please show me or guide me on how to offset a customer invoice using the credit note creation. Your support on this matter is greatly appreciated!

I
Terms & ConditionsCookie settingsAccessibility statement