Customer Order not showing in Create customer Invoice screen

Hi ​@Chaithrav ,

Please check below two aspects.

• See if the Invoice Type of that Customer has been set to ‘Collective Invoice’. In that case, you can only create collective invoices.

• See if the Confirmed Deliveries has been set to ‘Yes’. In that case, you need to first confirm deliveries using ‘Delivery Confirmation of Customer Orders’ screen before the order can be invoiced.

Regards,
Kethaka

Hi ​@KethakaG 

Thank you for the reply, I can see here Invoice Type is Normal and Collective.

And Confirm Deliveries also set as No.

Hi ​@Chaithrav,

Does the Customer Order contain package parts and is the Customer Order status “delivered” or “partially delivered.”

Best Regards,

Uvina Jayamaha.

Hi ​@Chaithrav ,

Additionally, please check,

• if any customer order line has ‘Invoice Blocked’ option enabled

• if the delivery was made through a shipment, whether the Shipment has not yet been closed.

Regards,
Kethaka