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Assistance with Mailbox Reader Config conversion to ETM

  • April 4, 2024
  • 1 reply
  • 82 views

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Hi Everyone,

I’m in the process of converting our Mailbox Reader config and moving it to ETM.

I was able to import the template channel/mappers and got one of my mailboxes converted successfully.

However, my other mailbox is a bit more complex.

I have an update_pattern setup with associated email templates like this in Mailbox Reader:

	update_pattern = {
		["\< ACK \>"] = {
			UPDATE_ACTION = "SERV-DEPT-ACK",  
			ACTIONIMPPROFILE = "MBR PULSE",
			description_template = "template/ack_template.txt",
		},
		["Response/Reponse: Approved /"] = {
			UPDATE_ACTION = "DEC-APPROVED_APPROUVE",  
			ACTIONIMPPROFILE = "MBR PULSE",
			description_template = "template/approval_template.txt",
		},
		["Response/Reponse: Not Approved /"] = {
			UPDATE_ACTION = "DEC-NOT_APPROVED_REFUSE",  
			ACTIONIMPPROFILE = "MBR PULSE",
			description_template = "template/approval_template.txt",
		},
		["Response/Reponse: Approved"] = {
			UPDATE_ACTION = "DEC-APPROVED",  
			ACTIONIMPPROFILE = "MBR PULSE",
			description_template = "template/approval_template.txt",
		},
		["Response/Reponse: Not Approved"] = {
			UPDATE_ACTION = "DEC-NOT_APPROVED",  
			ACTIONIMPPROFILE = "MBR PULSE",
			description_template = "template/approval_template.txt",
		},
		["Response/Reponse: Change Successful"] = {
			UPDATE_ACTION = "MBR CHG SUCCESS",  
			ACTIONIMPPROFILE = "MBR CHG SUCCESSFUL",
			description_template = "template/imp_task_template.txt",
		},
		["Response/Reponse: Change Failed"] = {
			UPDATE_ACTION = "MBR CHG FAILED",  
			ACTIONIMPPROFILE = "MBR CHG FAILED",
			description_template = "template/imp_task_template.txt",
		},
		["\< RICOH PENDING \>"] = {
			UPDATE_ACTION = "PENDING-CLOSURE",  
			ACTIONIMPPROFILE = "RICOH-PENDING-CLOSURE",
			description_template = "template/ack_template.txt",
		},
	},

How would I go about building this logic into my ETM MBR channel?

Thank you.

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Hi Martin,

I will send you an ETM Channel that cover this.


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