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Search: Event Monitor: My Team's Open Events ends with blank page

  • August 2, 2024
  • 1 reply
  • 41 views

schumacher777
Do Gooder (Customer)
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On AssystWEB 11.8.1 (On Prem) when trying to access the Search “My Team’s Open Events”, it has the spinning icon, then ends up with a blank page. Through IFS support, they wanted me to verify the user had any “CSG’s (Restricted to)” populated, if so to remove them and try again.  Which allowed the search to work. Now the question is why having 1+ CSG’s specified for the user doesn’t allow the search to work?

 

 

The CSG of 3W is extra, even without it, it still returns a blank page.

 

With all the above CSG removed, log back into AssystWEB, it now works:
 

 

Going into the query, there is no CSG for it…
 

This is a new install of AssystWEB 11.8.1 that we are currently testing.  I think majority of the issues we have is result of this issue…

 

 

 

1 reply

schumacher777
Do Gooder (Customer)
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  • Author
  • Do Gooder (Customer)
  • 9 replies
  • August 2, 2024

This is the CSG Activation:

 


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