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Blank entry appearing in Custom Lookups

  • September 22, 2023
  • 1 reply
  • 51 views

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  • Sidekick (Customer)
  • 7 replies

We are finding that when creating Custom lookups and linking them to new Single Select fields, that a blank option appears in the lookup (that isn’t there in the Custom Lookup)

 

But it only looks to be on some, and not others - 

 

 

Is this something anyone else is experiencing? Are there any fixes?

Best answer by jdavidyoung07

Hi, I’ve noticed this happens when the field is optional, and not mandatory. The blank space seems to be a “value” the user can insert in that field in the case where they do not want to answer the optional questions. Hope this helps.

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  • Sidekick (Customer)
  • 26 replies
  • Answer
  • September 22, 2023

Hi, I’ve noticed this happens when the field is optional, and not mandatory. The blank space seems to be a “value” the user can insert in that field in the case where they do not want to answer the optional questions. Hope this helps.


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