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Loading Email Template fails

  • August 12, 2024
  • 2 replies
  • 48 views

Forum|alt.badge.img+10

Hi, 

Could you explain why, when I try to load a template image or template file, I’ve got this eroor message ?

 

 

Further more, can you tell me from where I’m suppose to add a new file  if I want to add a line ? 

Thank you

 

ALLIANCE V15.4

Best answer by Andrew D'Antonio

This appears to be a bug.  Please open a support ticket.  There should be a lookup button on the File Name field to select a file.  If you press F2 while focused in this field, you can see that the file dialog window opens; however, when retrieving the uploaded file, it displays an error.  This will need to be fixed.

Thank you,
Andrew

2 replies

Forum|alt.badge.img+10
  • Author
  • Sidekick (Partner)
  • August 14, 2024

Hi, 

Any detail for this please ?


Forum|alt.badge.img+10

This appears to be a bug.  Please open a support ticket.  There should be a lookup button on the File Name field to select a file.  If you press F2 while focused in this field, you can see that the file dialog window opens; however, when retrieving the uploaded file, it displays an error.  This will need to be fixed.

Thank you,
Andrew