There are instances where we need to access fields from the Resolve tab on Repair Orders, however this is only visible after the item is received. We have checked the workflow settings to see if we can always have the Resolve tab available/visible but could not find any such setting. Is there a way to accomplish this?
Question
Availability of Resolve Tab for Repair Orders
+24Hi Nick,
In general the repair order cannot be processed, etc. until the product is received and noted on the repair order. Therefore the Resolve tab is not available as you have stated above. This is by design and would require a code change.
Not knowing what fields you want to make available, I can only suggest using customizer to remove the fields from the Resolve page and add them to another screen this is available. However, this will only work if the fields are not using scripting or code to perform other actions which is managed via the Resolve page.
I think your best option is to discuss this with a business consultant and request a code change if this is possible. You would need to review if there is any real functionality behind the fields and if there is, this can only be managed by a code change request.
If you are talking only about viewing the data and not making any changes, you may be able to add fields to another page with Customizer that do a computed lookup to retrieve the actual field’s data for presentation is another possibility.
It all depends what fields and what you want to do with them.
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