Skip to main content
Solved

Audit queue is not working as expected

N
Do Gooder (Customer)
Forum|alt.badge.img+6

In the Audit queue, when tried to run throws an error :

Exception Info ==> 0
Exception has been thrown by the target of an invocation.
Exception Info ==> 1
Object reference not set to an instance of an object.

Stack Trace ==> 
   at Astea.NextUI.GUI.AsteaGridViewControl.AsteaGrid.ContextMenu_Click(Object sender, RoutedEventArgs e)
   at System.Windows.EventRoute.InvokeHandlersImpl(Object source, RoutedEventArgs args, Boolean reRaised)
   at System.Windows.UIElement.RaiseEventImpl(DependencyObject sender, RoutedEventArgs args)
   at System.Windows.Controls.MenuItem.InvokeClickAfterRender(Object arg)
   at System.Windows.Threading.ExceptionWrapper.InternalRealCall(Delegate callback, Object args, Int32 numArgs)
   at System.Windows.Threading.ExceptionWrapper.TryCatchWhen(Object source, Delegate callback, Object args, Int32 numArgs, Delegate catchHandler)

 

 

We cannot get the log for this in the event viewer as well.

 

What should be done? This prevents the invoice process.

Best answer by Phil Seifert

Hi,

When is this happening:

Automatically when you first open the Audit Queue before executing a search?

Is this only when you right-click on a returned row to execute invoicing?

 

Is this affecting all users?

What version of Windows is your OS Client?

Have you logged this with Alliance EMEA Support yet as this is looks like it will be a support issue?

Usually, object reference errors not set to an instance of an object mean related data is no longer present so it could be data corruption.

 

View original

4 replies

E
Hero (Employee)
Forum|alt.badge.img+10
  • Eisha Hasnain
  • Hero (Employee)
  • 37 replies
  • October 24, 2023

Hi Narendran, Is the issue with only with some orders? Please log a ticket with IFS with all the details. Please send us examples where it failed. 

Kind Regards,

Eisha 

Phil Seifert
Ultimate Hero (Employee)
Forum|alt.badge.img+23
  • Phil Seifert
  • Ultimate Hero (Employee)
  • 1296 replies
  • Answer
  • October 24, 2023

Hi,

When is this happening:

Automatically when you first open the Audit Queue before executing a search?

Is this only when you right-click on a returned row to execute invoicing?

 

Is this affecting all users?

What version of Windows is your OS Client?

Have you logged this with Alliance EMEA Support yet as this is looks like it will be a support issue?

Usually, object reference errors not set to an instance of an object mean related data is no longer present so it could be data corruption.

 

M
1 person likes this
  • M
    Mark Segal
N
Do Gooder (Customer)
Forum|alt.badge.img+6
  • Narendran A I
  • Author
  • Do Gooder (Customer)
  • 12 replies
  • October 24, 2023

Hi Eisha,

Yes, it is occurring for all the orders.

We have logged a ticket (EU0073595@@1) in vendor portal.

 

Hello Phil,

Automatically when you first open the Audit Queue before executing a search?

Is this only when you right-click on a returned row to execute invoicing?

The error appears,

  1. when I right click on any order and click “Audit rules check”
  2. If I click run without selecting checkbox of any order (for all orders matching the criteria)

 

Is this affecting all users?

Yes

 

What version of Windows is your OS Client?

Windows 10 Enterprise

 

Have you logged this with Alliance EMEA Support yet as this is looks like it will be a support issue?

Yes, EU0073595@@1

 

 

E
Hero (Employee)
Forum|alt.badge.img+10
  • Eisha Hasnain
  • Hero (Employee)
  • 37 replies
  • October 24, 2023

Hi Narendran, Thank you for your detailed reply. Can you please send me teams invitation? We don’t have the same data. It seems like data issue. Let see if I can check and guide you further directly in your Production. 

I am available now to have a quick chat. 

 

Kind Regards,

Eisha 

Reply


Terms & ConditionsCookie settings

Cookie policy

We use cookies to enhance and personalize your experience. If you accept you agree to our full cookie policy. Learn more about our cookies.

 
Cookie settings