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Can't open closed Orders from Activity Tracking module

  • May 3, 2023
  • 2 replies
  • 47 views

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When using the Activity Tracking module, selecting the Order link will error on Invoiced Orders.
It works fine from Order Locator.

It looks like Activity Tracking is calling maint, where Order Locator is calling history_maint.

 

Activity Tracking: <a class="qbe-link-field" onclick="Astea.Grid.NavigateGridCell('form_asp/service_request_maint.shtml?action=retrieve&where_cond=SV2304300160@@1',10,false,10)">SV2304300160</a>

Order Locator: <a class="qbe-link-field" onclick="Astea.Grid.NavigateGridCell('form_asp/service_request_history_maint.shtml?action=retrieve&amp;where_cond=SV2304300160@@1&amp;WebVar_goback=order_locator',0,false,0)">SV2304300160</a>

Is this a bug, or intended behaviour?

Best answer by Joshua Liem

Hi,

 

It’s a bug. Please report to IFS Alliance Support.

 

Regards,

Joshua

2 replies

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  • Superhero (Employee)
  • Answer
  • May 3, 2023

Hi,

 

It’s a bug. Please report to IFS Alliance Support.

 

Regards,

Joshua


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  • Superhero (Employee)
  • May 4, 2023

Hi Chris,

 

FYI

This issue has been fixed in V15SP4SU4 or later.

You are currently running V15SP4SU3.

 

Regards,

Joshua