Is there also a possibility to have the Request Type filled in with a default when creating a NEW Customer Support or Service Order ? Can we somewhere define a default UM Request Type ?
Is there also a possibility to have the Request Type filled in with a default when creating a NEW Customer Support or Service Order ? Can we somewhere define a default UM Request Type ?
Best answer by Andrew D'Antonio
I don’t see a setting in the out-of-the-box application for UM request types; however, this is also something that can be done maybe with a Process Flow - to populate the request type of an order if it was saved without the field populated.
To see all standard settings in the application in one place, you can also go to the “Advanced Workflow Viewer” module. There is a QBE on that screen that allows you to filter by the description of the setting.
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