FSM Business rule modification - XML message

Hi ​@MIGDNA,

you can create a Notification BR for that, on REQUEST_EVENT after “SENT EMAIL” event is inserted.

Hope it can enlighten you.

Best regards,

~Juni

​@MIGDNA 

You shared the BR that created the event. 

What BR is triggering the notification?

You could either create a new BR as suggested by ​@JuniSihombing  or modify the existing one.

Usually, we would use ‘Distribution List’ to specify a list of email recipients.

Cheers!

Hi ​@JuniSihombing & ​@Shneor Cheshin ,

Please see screenshot below. I found the second related BR. This BR did not have the correct prefix in the environment.

Could you please give some pointers in how to send a email to the Owner of the Request (first screenshot above) ? this field is of course dynamic. Different FSM user will be allocated to the Owner field in the request.

Many thanks

Miguel

Hi ​@MIGDNA, 

this post might be able to give the enlightenment.

5 Ways to get the Most out of FSM Notifications | IFS Community

Cheers,

~Juni

​@MIGDNA 

​@JuniSihombing gave a great reference.

Let us know if it works for you.

Cheers!