Customer says, “Also my users are seeing their Send log files on the mobile grayed out. Is that something we can fix so the ones with issues can pull logs?” Customer is reporting sync issues with their mobile users.
What can cause the "Send log files" option in FSMi > Admin to become disabled? (G2316977-B)
Is the ALLOW_ADMIN_EDITS_IN_MOBILE App Param involved in any way?