All application sessions are currently in use or they have exceeded their usage limit

 Hi @jfoon,

This issue might be occurred due to the following reasons.

• when purchased licenses are exceeded 
• the record is not deleted when the user does not close out of the application and the session is timed out. if so please mention the fsm version(track).

Thanks & Best Regards,

Wimali

Hi @Wimali Athulathmudali, 

The customer is on version 11. 

I was doing some tests and when logging out of the system, the user isn’t cleared from the mx_t table. 

Also, even after a session time out, the user was also not cleared from the mx_t table. 

I believe that the message is caused when the number of purchased licences has exceeded, but that is because the mx_t table still has the user “logged in” despite the user not. 

Therefore is this a bug? 

Kind regards, 

Jessica Foon

Hi @jfoon ,

In previous versions there were bugs reported related to this issue, but since the customer in FSM6U11 version, I think this needs to be investigated further.

Thanks & Best Regards,

Wimali