Attachments Pane on Supplier Payment Tab

Hi @Anna ,

can you show the object connections of the three documents of your last printscreen? Then we can check wher it is attached to. if I know that, then maybe I can help you on this.

Thanks,

Robert

Hey @EqeRobertK 

Document object connections show them attached to “identity pay info”.

 

@Anna 

The reason for this, we’ve discovered is that the attachments pane is only showing “header” level attachments and is no longer contextual to what you’re clicked on. In my ticket, I was told that this is a “limitation of the Aurena interface”

This is both right and wrong. It's true that clicking in any part of the page will NOT enable the Attachments / Documents section for where you clicked. But it's also wrong because, lists (I assume it's about a list?) support attachments too in Aurena, via it's own little paperclip icon, so documents cannot just be attached to the header.

Can you show us a screenshot of the full page in Aurena, and the point in it where you expect to be able to see attachments?
 

Hey @Mathias Dahl 
I’m clicked on the Supplier > Payment “tab” in Aurena and again, in IEE it shows 3 attachments but in Aurena it shows none because the attachments pane is looking for “supplier info general” attachments which is what I’d call the “header” level attachment versus the Identity payment info which is where these are attached.
 

@Mathias Dahl this isn’t a list attachment. This is an attachments pane enabled on the Payment tab of the supplier in IEE. In Aurena, these attachments aren’t enabled. All I have to do to see the attachment is to click on the attachment pane in IEE (as shown in my above screenshots) but in Aurena, regardless of the “tab” that I’m clicked in (I’m not sure the verbiage for what we call the Address, Contact, sub-pages under the supplier, customer, etc now) it only shows “header” level attachments or attachments that are tied to the Supplier Info General view. It looks like Aurena treats these “tabs” as new pages because the breadcrumb trail shows Procurement > Supplier > Supplier > Payment on my screen but again, the attachments are still only looking at the top level when I’m on this Payment page.

 

@Anna Thanks!

I'll move this to the Financials section here on IFS Community since those screens are theirs. I tried to enable document attachments in Aurena for the IdentityPayInfo entity/LU but it did not seem to have any effect on that page (Payment).

@Mathias Dahl, thank you! I hope we can get somewhere with this because I’m basically being told that this is something that isn’t supported in Aurena and would need to be added to the idea wall as a possible enhancement but again, I think they aren’t understanding that this is a separate page all together in Aurena, not a tab. Hopefully someone in the Finance realm can help.

I reached out to a colleague in the Financials team. I hope they will have a look and reply soon.

In general, most "places" where you can connect documents and other attachment types, is there in Aurena too, but it can happen in the rare case that, because of a redesign, you cannot see those attached documents in their right context anymore. We'll see how it is in this case...

Hey @Mathias Dahl, is there anyone that I can reach out to in the Financials team to look at this? My ticket has been closed because the response I got from my ticket was the following:

As a workaround, you can navigate to the Document Object Connection window via the navigator and filter the document. I understand that this process is not efficient as viewing the attachments directly from the supplier payment tab. However, as confirmed by the framework team the feature is not supported currently and it is not possible to develop this via a defect in the support phase.

To address this, I've created an idea in IFS community. Please take a moment to review the thread and contribute any additional ideas for improving the application's efficiency and upvote the thread to signal its importance to R&D. If it receives enough attention, they may consider incorporating it into future application updates.

https://community.ifs.com/ideas/attachments-to-certain-tabs-not-visible-in-attachments-pane-in-aurena-44017
 

Sorry, I don't want to shortcut our support process. If you want, ask again, but there is a big risk you will get the same response.

IFS Applications and IFS Cloud and the Aurena/IFS Cloud Web Client framework is different from IFS EE, in this respect and others. In order for you to see your attachments done in IEE, there need to be a page with the object in the header of the page, or in some list (lists support attachments). In your case, IFS has chosen to design things differently this time and as a side effect you don't have as convenient access to your documents anymore. The only solution that they/we/IFS can do is to introduce, say, a simple list page where the objects can be seen and also the attachments.

Did you try the workaround, by the way? Once you learn how to use that (what to search for), it might not be as bad as you think. Perhaps some saved query can help, or even some Bookmarklet (search for that here on IFS Community).