Hi All,
It was found that the installed "IFSAurenaAgent.exe" in localappdata is an unsigned executable, and this was getting blocked by the customer's Security Restriction Policies (they do not allow unsigned applications to run in their system).
Customer manually allowed the "IFSAurenaAgent.exe" in their security policy, and the Aurena Agent worked afterwards.
Will need to know whether this executable has been signed in future release, or if there is a different workaround to running this application in any environments with such security policies in place.

Thanks & Best Regards,
Nipun