I have created a Quick Report (Crystal Report) that uses the Azalea Code 39 barcode. When running the report with the barcode in it the report fails with the message:
Failed to retrieve the report. Please contact your system administrator.
If I remove the barcode from the report the report runs without any errors.
Please advise.
Best answer by Kasun Balasooriya
Hi John,
You can obtain a detailed error by enabling the crystal server logs. To enable logs, navigate to
the crystal installation folder.
Then Run the CR_Web_Log.exe and set the log level to High.
Please try to order the report again with the bar-code and you should see a detailed error in the logs.
Thanks,
Kasun
+20Hi John,
You can obtain a detailed error by enabling the crystal server logs. To enable logs, navigate to
the crystal installation folder.
Then Run the CR_Web_Log.exe and set the log level to High.
Please try to order the report again with the bar-code and you should see a detailed error in the logs.
Thanks,
Kasun
+2You need to install the Font onto the Crystal Web Server. Reboot the Crystal Web Server and try again.
Hi,
I am also getting the same error but, in my case, executed the report with QR code. attached below the error log.
3/28/2023 12:07:10 PM[IFSCRWebSetup_TEST]-[getExportReport] Exporting the doc in CrystalReport format.
3/28/2023 12:07:10 PM[IFSCRWebSetup_TEST]-ERROR in [ExportReportWithParametersAndlogonInfo] Error in exporting the report in rpt format.
3/28/2023 12:07:10 PM[IFSCRWebSetup_TEST]-Value cannot be null.
Parameter name: input at System.IO.BinaryReader..ctor(Stream input, Encoding encoding, Boolean leaveOpen)
at Ifs_ReportService.ExportReportWithParametersAndlogonInfo(String FileName, String WebUser, String SecuredReportRequired, String ParameterValues, String LogonInfoValues, String ExportType) in c:\inetpub\wwwroot\IFSCRWebSetup_TEST\App_Code\Service.cs:line 746
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