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Unable to save lobby element

E
Do Gooder (Partner)
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Hello!

Recently I’ve encountered an issue with the Lobby Element Designer. I’m trying to create a new Barchart element but started receiving “Unable to save element” errors when trying to save the new element. I’ve previously created Barchart elements, so I’m confident I have everything configured correctly in the Data and Formatting sections, but this one puzzled me enough to try duplicating an existing Barchart element. When duplicating a working element, I’m still presented with the same error when saving. This issue does not occur when working with other element types.

Does anyone know if there is a cache or some configuration that needs to be reset so that I can move forward with the development?

Regards,

Randy

Best answer by EsiRandyG

Hi all,

The weekend restart of the system resolved the issue. Curious to see if IFS has this noted as a bug or whether this has been resolved in a UPD already.

Marking this one as closed.

Regards,

Randy

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6 replies

B
Do Gooder
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Hello EsiRandyG, Can you please provide screenshot of the error and your data source query?

E
Do Gooder (Partner)
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  • EsiRandyG
  • Author
  • Do Gooder (Partner)
  • 12 replies
  • June 21, 2024

Hi Bhanu,

Below are the requested screen captures. The part that has me baffled is I’m unable to even save a duplication of a functioning Barchart element.

Functioning Element

 

Duplicate of Functioning Element

 

“Unable to save element” error message

 

Datasource Definition

 

E
Do Gooder (Partner)
Forum|alt.badge.img+5
  • EsiRandyG
  • Author
  • Do Gooder (Partner)
  • 12 replies
  • Answer
  • June 24, 2024

Hi all,

The weekend restart of the system resolved the issue. Curious to see if IFS has this noted as a bug or whether this has been resolved in a UPD already.

Marking this one as closed.

Regards,

Randy

zuhaib
Sidekick (Customer)
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  • zuhaib
  • Sidekick (Customer)
  • 78 replies
  • June 25, 2024

Hi @EsiRandyG 

I hope this reply finds you well.

If you face issue during the duplicate element I will suggest you create new element designer and also data source. after that you try.

 

Zuhaib
IFS Consultant
https://www.linkedin.com/feed/
 

 

 

A
Hero (Partner)
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  • AussieAnders
  • Hero (Partner)
  • 124 replies
  • August 15, 2024

FYI, I’m currently experiencing the same error in a customer environment (23R2), and it’s also affecting creating a brand new and very simple element.

The response from the server indicates that the error comes from Composite_Page_Repository_API, probably the procedure Save_Element, which starts with taking the procedure input and converting to an XMLType. It kind of seems like the conversion from JSON request to XML isn’t happening properly in the middle tier. We’re trying to schedule an environment restart, but I would also like to know whether it’s possible to refresh some cache or something.

G
Sidekick (Customer)
Forum|alt.badge.img+6
  • golo.naito
  • Sidekick (Customer)
  • 23 replies
  • October 7, 2024

We are on 24R1 and I experienced the same issue.

Here is a workaround, find a similar element and export the xml. Then edit the xml manually (change the ID, naem etc.). After that you can import the element again into IFS and edit the rest there.

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