Good Day
we created instant invoice for our customer with amount of 1000SR
in the customer Offset Page , system display the same invoice with amount 850SR
system report MC customer open item display 1000SR
customer offset page display 850SR
how i can investigate the error source?
Best answer by JJäthing
Hi Khaled,
The first Excel file I understand as it show two transactions.
After these two transactions there should be a residual of 25232478,74 - 8650188,67 = 16 582 290,07 to handle, which is exactly the amount on your report dated March 4th at the time 10:06.
Has any transaction on the invoice happened after that? In the window Customer Invoice Analysis, the tab Payment Status, you should be able to identify additional payment transactions against the invoice.
Try the below , may assist you somehow
The Query - Customer Invoice Details activity states detailed information about the customer, invoice details, the payment plan and discounts, the voucher, etc. The window is divided into six different tabs. You can also view the proposed installment plan for the invoice.
This activity requires that customer and invoices have been entered.
There are no system effects as a result of this activity.
Customer Invoice Analysis
Query - Customer Invoice Details
To query for customer invoice details:
Thanks
the attached files contains the details of invoice 202400227
the customer MC Ledger Open Item display balance as 16582290.07
and the offset page display the balance as 15620105.89
your support is highly appreciated.
+11Hi Khaled,
The first Excel file I understand as it show two transactions.
After these two transactions there should be a residual of 25232478,74 - 8650188,67 = 16 582 290,07 to handle, which is exactly the amount on your report dated March 4th at the time 10:06.
Has any transaction on the invoice happened after that? In the window Customer Invoice Analysis, the tab Payment Status, you should be able to identify additional payment transactions against the invoice.
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