Skip to main content

IFS Support Portal Suggestions

  • October 12, 2022
  • 2 replies
  • 58 views

Forum|alt.badge.img+8

Would like to start a discussion on opportunities to improve the IFS Support Portal.

2 replies

Forum|alt.badge.img+8
  • Author
  • Sidekick (Customer)
  • October 12, 2022

Would like to be able to reply to support emails to append replies to incidents and requests instead of requiring users to log in to portal. We use ServiceNow internally this way.


Forum|alt.badge.img+8
  • Author
  • Sidekick (Customer)
  • October 12, 2022

Would like to enable IFS consultants to log cases with the IFS Support Portal. We can not currently register them to access our cases directly.