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Question

Cannot log out of ServiceNow

  • April 18, 2023
  • 3 replies
  • 203 views
M
Sidekick (Partner)
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Starting last week, I am unable to log out of ServiceNow:  https://support.ifs.com/csm

I would like to log out of my main account to login under a customer’s account.

I get the following message when I click my name then select “Logout”
 

Error details:

  • Activity ID: c37eb43c-90a8-431b-3b07-0080010000e3
  • Error time: Tue, 18 Apr 2023 18:44:08 GMT
  • Cookie: enabled
  • User agent string: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/112.0.0.0 Safari/537.36

3 replies

M
Sidekick (Partner)
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  • MELuther
  • Author
  • Sidekick (Partner)
  • 59 replies
  • April 26, 2023

I am still getting the error.

KristenGastaldo
Superhero
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Apologies for the delay! I just tested in your account and was able to log out. Did you try a couple browsers? I’m going to raise a ticket to our service team to investigate. 

As a side note, you shouldn’t need to log in to a customer’s account. As a partner, you should have an account relationship set up so that you can raise on behalf of a customer. 

M
Sidekick (Partner)
Forum|alt.badge.img+8
  • MELuther
  • Author
  • Sidekick (Partner)
  • 59 replies
  • May 4, 2023

 @KristenGastaldo No apologies necessary. It isn’t an urgent issue. My workaround is to use an incognito window with Chrome.

For two customers I am able to log tickets under my main account. For one customer I have a separate login.

I tried a minute ago and I still got the error. I updated Chrome to Version 113.0.5672.64 (Official Build) (64-bit). I still get the error.

I have the same issue in Edge: Version 112.0.1722.68 (Official build) (64-bit)

Those are the only two browsers I have installed. It isn’t troublesome enough to try a third browser.


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