Starting last week, I am unable to log out of ServiceNow: https://support.ifs.com/csm
I would like to log out of my main account to login under a customer’s account.
I get the following message when I click my name then select “Logout”
Error details:
+18Apologies for the delay! I just tested in your account and was able to log out. Did you try a couple browsers? I’m going to raise a ticket to our service team to investigate.
As a side note, you shouldn’t need to log in to a customer’s account. As a partner, you should have an account relationship set up so that you can raise on behalf of a customer.
For two customers I am able to log tickets under my main account. For one customer I have a separate login.
I tried a minute ago and I still got the error. I updated Chrome to Version 113.0.5672.64 (Official Build) (64-bit). I still get the error.
I have the same issue in Edge: Version 112.0.1722.68 (Official build) (64-bit)
Those are the only two browsers I have installed. It isn’t troublesome enough to try a third browser.
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