A. What is your idea?
1) Classification
- Opportunity for improvement
2) Brief description
In an Int Purch Direct flow, when the Planned Delivery Date is changed on the demand site, the supply site internal customer order is updated accordingly. Since the Target Date follows the received Wanted Delivery Date, the original customer requested delivery date is no longer visible on the supply site order.
The original customer Wanted Delivery Date is an important reference point for planning. Even when internal planning dates change, visibility of the customer's original requested date helps the planning team understand the customer's expectation and work towards delivering as close to that date as possible. This also supports delivery performance analysis.
B. Context and scope
1) Who is affected?
- Internal users
- Customers
2) Frequency
Choose ONE: keep the applicable option and delete the rest.
- Daily
C. Value and impact
1) What is the business outcome?
- Improves productivity or efficiency
- Reduces cost or manual effort
- Enables new capability
2) Impact scale
- 4 — Company-wide
3) Workaround
We use a Quick Report to identify discrepancies between the Demand Site Wanted Delivery Date and the Supply Site Target Date. Users then manually update the Target Date on the Supply Site order to preserve visibility of the original customer requirement. This is a manual and ongoing process that requires continuous monitoring and maintenance.
D. Evidence and examples
Example:
- A customer places an order with a Wanted Delivery Date of 10-Oct.
- Due to internal planning constraints, the Demand Site Planned Delivery Date is moved to 20-Oct.
- The updated Planned Delivery Date is transferred to the Supply Site through the inter-site process.
- The Supply Site Target Date is automatically updated to 20-Oct and the original customer Wanted Delivery Date is no longer visible.
E. Additional details
1) Enter support ticket ID reference
CS0524316
2) Would you like to participate in validation or early testing?
Yes
