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Question

Time zone issue when sourcing order lines

  • October 30, 2025
  • 1 reply
  • 20 views

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Hello,

 

I am running into an issue with timezones when sourcing from an internal supplier manually when I change the ship via code in the “Source from Suppliers” dialog.

When the ship-via code is changed in the dialog, the “EP Due Date” changes from (for example) 10/31/2025 12:00 AM to 10/30/2025 8:00 PM (the timezone offset from UTC => EST). 8:00 PM is outside working hours, and an error message displays:

“Invalid value for property EpDueDate”

The user is unable to save the record unless they manually change the EP Due Date to a time within working hours.

Scenario:

  • Timezones:
    • Demand site is America/New_York
    • Supply site is America/New_York
    • User timezone is America/New_York
    • Company timezone is America/New_York
  • Calendars are generated.
  • Customer Order line is using “Not Decided” supply code
    • Using “Source Order Lines Manually” + “Source From Suppliers”

What I’ve tried:

  • Attaching the distribution calendar to the ship via codes
  • Changing the timezone on the Company to UTC.
  • Changing the calendars to run 24 hours. (still populates the -4 hour time difference)
  • Attaching the distribution calendar to the internal customer/supplier (not allowed).

I’m stumped, and although we can change the time manually, we don’t want users to have to do this every time they decide to use a different ship via.

 

 

1 reply

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  • Do Gooder (Partner)
  • November 24, 2025

Hello,
IFS recalculates the EP Due Date in UTC whenever a Ship Via change triggers lead-time logic. Because the due date is at midnight, the UTC conversion pushes it back to the previous day at 20:00 EST, which fails the working-hours validation. The fix is to use a non-midnight default time (e.g., 08:00) for EP Due Dates through the calendar setup or default time configuration, so the time zone conversion no longer moves the value outside working hours.
Hope this helps!

Regards,
Kirtan Shah