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Question

Staged Billing - Unable to cancel a CO line when it is connected to an invoiced stage

  • May 9, 2025
  • 0 replies
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Hi All,

When a customer order line is connected to a staged billing profile and once a stage has been invoiced, it is not possible to cancel the CO line even after creating a credit invoice. When trying to cancel the order line, the system raises an error that 'The order line may not be cancelled when invoiced stages exist'.

I have created the following Idea for the above issue.

Please share if anyone knows a workaround.

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