SHOP Order - PO

Hi ​@kruthika ,

From your screenshots and error message, there are actually two different validations happening, and the key issue is related to project-driven procurement control in IFS Cloud.

 Main Error Explained

 Primary Error (Important)

“This purchase order originates from shop order. The connected purchase requisition … will be reopened.”

 This means:

• The PO line is NOT standalone
• It is created from:
  • Shop Order → Purchase Requisition → PO

 Therefore:

 You cannot directly cancel the PO line without handling the upstream chain

 Secondary Error (Address Issue)

“Address ID MEURA in Project is not a delivery address”

Even though you see the address in the Project:

 The problem is:

• The address exists ✅
• But it is not marked/valid as a Delivery Address in the correct context ❌

 Why this is happening

In project-based procurement:

• PO inherits:
  • Project
  • Address
  • Demand linkage

IFS validates:

• Address must be:
  • Delivery type
  • Valid for:
    • Site
    • Supply chain flow

 If mismatch → cancellation/update fails

 How to Fix

 Step 1: Handle Shop Order Link (Critical)

You cannot cancel directly.

Go to:

Shop Order

• Check:
  • Connected Purchase Requisition
• Then:
  • Cancel or modify demand properly

 Flow must be reversed:

Shop Order → PR → PO

NOT:

PO → Cancel directly ❌

 Step 2: Fix Project Address Setup

In Project:

• Go to:
  Addresses tab

Check:

• Address Type = Delivery ✅
• Default Delivery Address = Yes
• Valid for:
  • Site
  • Supply

 Sometimes:

• Address exists but not correctly flagged

 Step 3: Validate Supply Chain Parameters

Check:

• Project → Supply settings
• Site → Delivery address linkage

 Ensure:

• Address is usable in procurement

 Step 4: Retry Cancellation

After fixing:

• Reattempt cancel
• Or:
  • Adjust via requisition/shop order

 Key Insight

This is NOT just an address issue

 It is a combination of:

• Shop order → PO dependency
• Project address validation

 Best Practice

✔️ Always handle cancellation from:

• Origin (Shop Order / PR)

✔️ Ensure:

• Project addresses are:
  • Properly classified
  • Defaulted