Dear experts,
I’ve created a customer order and it has satus “Released”.
Usually, the context menu “Shipment Info” is activated if the order has satus released.
In my case it is not.
What are the conditions?
Thank you.
Solved
Shipment Info in customer order is not active
Best answer by VihanW
Hi
Can you please check whether 'AT Order Release' option is defined in the 'Shipment Creation' field within the 'Delivery Information' tab of the customer order? As per your requirement, it needs to be defined with this option in order to create the shipment at the point of order release. Please refer the image attached.
If this answers your question, please mark it as the best answer to help others as well.
https://www.linkedin.com/in/vihan-weerapura-1a09a1165/
Thanks,
Vihan Weerapura
Hi
Can you please check whether 'AT Order Release' option is defined in the 'Shipment Creation' field within the 'Delivery Information' tab of the customer order? As per your requirement, it needs to be defined with this option in order to create the shipment at the point of order release. Please refer the image attached.
If this answers your question, please mark it as the best answer to help others as well.
https://www.linkedin.com/in/vihan-weerapura-1a09a1165/
Thanks,
Vihan Weerapura
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