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Sequence No not populated when adding Message Class in Customer Message Setup

  • May 11, 2026
  • 2 replies
  • 16 views
B
Sidekick (Customer)
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Hi all,

I’m looking for some guidance regarding the Customer > Message Setup configuration in IFS.

When adding a new message class, in this case DESADV, the Sequence No field is not being populated automatically. As shown in the screenshot, the existing INVOIC message class has a Sequence No populated, but the newly added DESADV line remains blank.

 

 

Any guidance would be appreciated, especially if there are specific steps required when adding a new outbound message class such as DESADV for ASN processing.

Best answer by Piyal Perera

Hi ​@BEYJASONCHAN 

The sequence number used to monitor both outbox and inbox messages created for each message class.So, when you use messages for your transactions the sequence number will automatically update.

regards,

Piyal

2 replies

Piyal Perera
Hero (Employee)
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  • Piyal Perera
  • Hero (Employee)
  • Answer
  • May 14, 2026

Hi ​@BEYJASONCHAN 

The sequence number used to monitor both outbox and inbox messages created for each message class.So, when you use messages for your transactions the sequence number will automatically update.

regards,

Piyal

Piyal
B
Sidekick (Customer)
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  • BEYJASONCHAN
  • Author
  • Sidekick (Customer)
  • May 15, 2026

Thanks for your feedback. I can now see the sequence number has been updated.

 

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