When using the new Case Assistant wizard, the Customer's name is not coming over from the hand over reference. When creating the RMA directly from the Order Line, the Customer's name does show on the RMA Address tab.
RMA Return from Address Customer Name not coming over when using New Case Assistant
Hi
You have used the single occurrence in your customer order and when you create a RMA from the case system is getting the details from the default delivery address of the customer and not considering the address changes done in the customer order. But this address change are considered when you create RMA from the customer order.
This seems like a bug and you can report this to IFS through support case.
Regards,
Mithun K V
Userlevel 1
+3
APPS10 Case CS0135181 created April 19, 2023.
When can a patch be delivered for testing and validating the bug fix?
Thank you,
Yvette
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