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Reverse RMA in status ReturnCompleted

  • Jan 30, 2023 1:30 PM UTC
  • 3 replies
  • 645 views
Sidekick (Customer)
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Hi,

 

We have accidently registered an RMA on the wrong customer number and processed the RMA to status Return Completed, the parts was scrapped. Is there any way of backing this? I thought to use the Undo Scrap Inventory but there the transaction was not visible and there is no option in the RMA page that let me undo the scrapping. 

 

Regards,

Josefin

Best answer by Linda Loeffler

Hi,

It is not possible to cancel or reverse the RMA once the status is in the ‘Return Completed’.

Regards,
Linda

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    3 replies

    Do Gooder (Customer)
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    • MilWaqasU
    • Do Gooder (Customer)
    • Mar 27, 2023 3:47 AM UTC

     

    Hi,

     

    Having same issue as unable to change RMA status from return complete to released.

     

    Regards

     

    Hero (Employee)
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    • Linda Loeffler
    • Hero (Employee)
    • Answer
    • Apr 12, 2023 2:19 PM UTC

    Hi,

    It is not possible to cancel or reverse the RMA once the status is in the ‘Return Completed’.

    Regards,
    Linda

      Sidekick (Customer)
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      • SPEJOSEFIN
      • Author
      • Sidekick (Customer)
      • Apr 13, 2023 6:45 AM UTC

      Ok, thank you @Linda Loeffler 

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