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Reverse RMA in status ReturnCompleted

  • 30 January 2023
  • 3 replies
  • 253 views
S
Rank
Userlevel 2
Badge +5

Hi,

 

We have accidently registered an RMA on the wrong customer number and processed the RMA to status Return Completed, the parts was scrapped. Is there any way of backing this? I thought to use the Undo Scrap Inventory but there the transaction was not visible and there is no option in the RMA page that let me undo the scrapping. 

 

Regards,

Josefin

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Best answer by Linda Loeffler 12 April 2023, 16:19

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3 replies

M
Rank
Badge +3

 

Hi,

 

Having same issue as unable to change RMA status from return complete to released.

 

Regards

 

L
Rank
Userlevel 3
Badge +7

Hi,

It is not possible to cancel or reverse the RMA once the status is in the ‘Return Completed’.

Regards,
Linda

S
Rank
Userlevel 2
Badge +5

Ok, thank you @Linda Loeffler 

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