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Hi, I have a problem in IFS 9, one user gets an error when creating a subscription:

Ifs.Fnd.FndSystemException: Error in WndProc ---> System.NullReferenceException: Object reference not set to an instance of an object
w Ifs.Fnd.Explorer.Extenders.SubscriptionManager.Dialogs.ManageCustomSubscriptionDialog.GetHeaderText(String luName, Dictionary`2 primaryKeys)
w Ifs.Fnd.Explorer.Extenders.SubscriptionManager.Dialogs.ManageCustomSubscriptionDialog.ManageCustomSubscriptionDialog_Load(Object sender, EventArgs e)
w System.EventHandler.Invoke(Object sender, EventArgs e)
w System.Windows.Forms.Form.OnLoad(EventArgs e)
w Ifs.Fnd.Windows.Forms.FndForm.OnLoad(EventArgs e)
w System.Windows.Forms.Form.OnCreateControl()
w System.Windows.Forms.Control.CreateControl(Boolean fIgnoreVisible)
w System.Windows.Forms.Control.CreateControl()
w System.Windows.Forms.Control.WmShowWindow(Message& m)
w System.Windows.Forms.Control.WndProc(Message& m)
w System.Windows.Forms.ScrollableControl.WndProc(Message& m)
w System.Windows.Forms.ContainerControl.WndProc(Message& m)
w System.Windows.Forms.Form.WmShowWindow(Message& m)
w System.Windows.Forms.Form.WndProc(Message& m)
w Ifs.Fnd.Windows.Forms.FndForm.WndProc(Message& m)

 

Users using this option have the same permissions, and the rest can set up subscriptions without any issues, but one user cannot.

  • The following folders have been cleared: AppData\Local\Apps\2.0
  • Additionally: rundll32 dfshim CleanOnlineAppCache

The error still appears. Interestingly, I don't experience the problem after logging in as this user. Has anyone else experienced a similar issue?

Best regards, Mariusz

Hi ​@MariuszKon

did you assing his permission sets to a testuser?

With this process you can identify if it is a permission set issue or profile issue.

Did you clean the cache with an admin user and restarted the computer?

 

Hi ​@MariuszKon

did you assing his permission sets to a testuser?

With this process you can identify if it is a permission set issue or profile issue.

Did you clean the cache with an admin user and restarted the computer?

 

Hi, yes, I assigned the same permissions, and I also ruled out that it depended on them by assigning full permissions.

Yes, the cache was cleared by the administrator, and the application and computer were restarted. The error still persists. 

I think his profile is damaged. 

This can happen if a user closes the last IFS window without logging out.

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