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PO Line not cancelable due to Purchase Order Change Order issue

  • October 14, 2025
  • 6 replies
  • 48 views
B
Do Gooder (Customer)
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Dear experts

we have a purchase order line which does not want to get cancelled due to this error:

 

We were able to cancel the customer order line. The Supply Chain Customer Order Analysis looks like this:

Supply Code is Int Purch Dir but we never created an internal customer order because the incoming customer order got stuck so we got rid of it and no we try to clean up the rest.

We also tried to resend the PO W167133 towards the internal supplying site but since this was already created for another line from the same CO and already shipped out, IFS wouldn’t let us convert the incoming CO.

Best answer by Pilar Franco

Thanks ​@Pilar Franco  I can try, I have never done that before. Any advice how I can do it?

Sure ​@BEG_VZEM,

I made a similar example in a Core environment by cancelling the external customer order line and not replicating changes to pegged PO.

Then, go to purchase order and create Purchase Order Change Order from header:

 

Cancel the line you want:
 

Give any cancellation reason, if needed:

Release the Purchase Order Change Order:

 

And then, update the purchase order with the changes:

Once this is done, the line shows as cancelled. From here you can come back to purchase order:

And check that your line has been cancelled:

I hope this helps!

Regards,

Pilar

6 replies

P
Superhero (Employee)
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  • Pilar Franco
  • Superhero (Employee)
  • 420 replies
  • October 14, 2025

Hi ​@BEG_VZEM,

Are you having any problem in creating a new change order to cancel the PO line you need to cancel?

Regards,

Pilar

B
Do Gooder (Customer)
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  • BEG_VZEM
  • Author
  • Do Gooder (Customer)
  • 9 replies
  • October 15, 2025

​@Pilar Franco if you mean making a change in the order S632362 and then send a change request towards W167133 - then yes out of 2 reasons.

1 - the line is already cancelled in S632362

2 - when we tried to cancel the line in S632362 and send a change request the same error appeared

Or are you thinking of a different way?

P
Superhero (Employee)
Forum|alt.badge.img+17
  • Pilar Franco
  • Superhero (Employee)
  • 420 replies
  • October 15, 2025

​@Pilar Franco if you mean making a change in the order S632362 and then send a change request towards W167133 - then yes out of 2 reasons.

1 - the line is already cancelled in S632362

2 - when we tried to cancel the line in S632362 and send a change request the same error appeared

Or are you thinking of a different way?

Hi ​@BEG_VZEM ,
I was referring to try to create manually a change order from the internal purchase order and process the line cancellation from there.

Regards,

Pilar

B
Do Gooder (Customer)
Forum|alt.badge.img+3
  • BEG_VZEM
  • Author
  • Do Gooder (Customer)
  • 9 replies
  • October 15, 2025

Thanks ​@Pilar Franco  I can try, I have never done that before. Any advice how I can do it?

P
Superhero (Employee)
Forum|alt.badge.img+17
  • Pilar Franco
  • Superhero (Employee)
  • 420 replies
  • Answer
  • October 15, 2025

Thanks ​@Pilar Franco  I can try, I have never done that before. Any advice how I can do it?

Sure ​@BEG_VZEM,

I made a similar example in a Core environment by cancelling the external customer order line and not replicating changes to pegged PO.

Then, go to purchase order and create Purchase Order Change Order from header:

 

Cancel the line you want:
 

Give any cancellation reason, if needed:

Release the Purchase Order Change Order:

 

And then, update the purchase order with the changes:

Once this is done, the line shows as cancelled. From here you can come back to purchase order:

And check that your line has been cancelled:

I hope this helps!

Regards,

Pilar

B
Do Gooder (Customer)
Forum|alt.badge.img+3
  • BEG_VZEM
  • Author
  • Do Gooder (Customer)
  • 9 replies
  • October 15, 2025

​@Pilar Franco thank you this helped us. Unfortunately we discovered that an internal modification is causing an additional issue. But I appreciate your help!


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