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Hi Experts, 

How to make a claim with material replacement ?

 

I know, I can return of material by ‘Return Material Authorization’ (RMA) without ‘create credit invoice’. 

But how can I material replacement without credit invoice ?

 

 

Hi @Magdalena Kasjaniuk ,

I’m not sure if I understand your problem. You mean that you need to send a replacement part once the customer has returned the previous delivered part?

If so, you can then receive the returned part with an RMA and then send the replacement with Price = 0.

Or else, credit the previous one when returning and then invoice again the replacement part.

Regards,

Pilar

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