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Question

How to handle Kit Component Returns

  • February 26, 2026
  • 0 replies
  • 29 views

Chamath Kuruppuarachchi
Hero (Partner)
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Hi everyone,

I am looking for guidance or a possible workaround for this business case.

My customer uses many kit items (kits manufactured using a standard BOM). These kits are sent to a project location through a customer order.

After the project is finished, some items are returned to the warehouse. However, they are not returned as complete kits. Instead, the remaining parts are returned as individual components and put back into stock.

How can we handle this in IFS?

  1. Instead of using customer orders, I tried using shipment orders and moving the stock to a “Remote Warehouse” (project location). However, I could not find a solution for handling the kit issue this way.

  2. If I use RMA to receive the returned components, what should I do with the original kit item at the project location? How can I identify which parts were consumed?

Is there any other practical or better way to manage this process?

Thanks,

Chamath